Support Engineer | Optimum Group™

In optimal shape

Thanks to you

Are you technically inclined and have a passion for IT and customer service? Are you looking for a dynamic and challenging work environment where technical issues need to be resolved, complex IT infrastructures are monitored, and international colleagues require support? Optimum Group™ is looking for a Support Engineer like you to strengthen our dedicated team. As part of our IT team, you play a crucial role in maintaining and improving the systems that seamlessly connect our 18 locations across the Netherlands, Belgium, Germany, and Denmark.

What will you do?

As a Support Engineer, you will be the first point of contact for all IT-related inquiries within our international organization. You ensure that our employees can work efficiently with their systems and applications. Additionally, you will be responsible for monitoring and managing our IT infrastructure. We are looking for a full-time (40-hour) independent professional whose tasks will include:

Providing first-line IT support and independently resolving incidents and user inquiries;
Proactively monitoring our entire IT infrastructure across all locations;
Identifying and anticipating potential technical issues before they cause impact;
Managing and maintaining workstations, including computers, laptops, and peripherals;
Keeping software and systems up to date;
Recording and documenting all support requests in our ticketing system;
Identifying trends in incidents and proposing structural improvements;
Handling IT onboarding for new employees;
Collaborating closely with international IT teams and external partners.

What we offer

A fun and challenging role in an international setting within an innovative organization where entrepreneurship is highly valued, and personal development is encouraged.

A competitive salary based on your experience;
Stand-by compensation;
Extensive training and development opportunities;
An informal work atmosphere with great colleagues;
Company laptop, phone, and car.

A brilliant career

at Optimum Group™

The dynamics of a large company will bring your career into full swing. At the same time, however, you’ll profit from the benefits of a familiar, personal atmosphere – at all locations of the Optimum Group™. Working with the Optimum Group™ means having the best of both worlds. Our special printing works are the flourishing environment in which you can really grow professionally.

Your team

At the end of the production line of our customers, you are the determining factor. Labels and flexible packaging are a valuable covering and define the final result: a product that creates trust in its contents through its transparency, while providing amazing designs. Your colleagues at the Optimum Group™ know the value and the role of the product that moves through your hands. From the purchase of the individual components to the production of the labels and the sale of the goods – every employee here loves what they do, and this is reflected in our work.

Are you our new favourite colleague?

Aiming at the same goal, together

As an employee of the Optimum Group™, you have mastered a range of skills that you develop as your career progresses. You ensure that production always keeps running, products are always ready on time and the delivered results bring a smile onto our customers’ faces. That is the engine that drives each and every employee and the goal that all departments of the Optimum Group™ strive for every day.

What we demand

We are looking for a new colleague who recognizes themselves in the following profile:

At least 2 years of experience in a similar role;
MBO+/HBO level education in an IT-related field;
Excellent knowledge of Windows operating systems and Microsoft 365;
Experience with monitoring tools and systems;
Knowledge of networking and infrastructure;
Strong communication skills in Dutch and English (German is a plus);
A service-oriented and proactive work attitude;
Analytical thinking skills and a hands-on mentality;
Experience with ticketing systems;
Willingness to be on stand-by for emergencies outside office hours occasionally;
A proactive mindset and the ability to work both independently and within a team;
A problem-solving approach and the drive for continuous improvement.

Your door opener

Over 100 years of knowledge spread over 900 colleagues each with their own specialization, that’s what you get at Optimum Group™. We constantly discovering innovative concepts and creating astonishing products. Our employees are given the freedom to color their own ideas. We encourage innovations in whatever shape or form. Every employee is a pioneer of Optimum Group. Each printing office is home to their own company culture. Together we´re working towards the same goals: flexible packaging solutions. Labels that stick with customers.

Is this your dream job?

Apply now!

Optimum Group™ is the entryway to a glorious career with endless opportunities in the packaging industry. We're home to the biggest production capacity in the Benelux. We work for major supermarket chains as well as small, local businesses.

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